"I am just thinking, we have just come out of a pandemic and there is a face mask in my child's chicken nugget."
She said staff at McDonald's told her the McNuggets are not cooked on site.
Management then apologized — and offered her a full refund.
"We are very sorry to hear about this customer's experience. Food safety is of the utmost importance to us and we place great emphasis on quality control, following rigorous standards to avoid any imperfections," a spokesperson said, per the site.
"When the matter was brought to the attention of our staff, we apologized, offered a full refund and asked the customer to return the item so we could further investigate the matter and isolate the affected product."
Arber said she has always held the company in high esteem, as it provides funding for accommodation for families of sick children — where she herself stayed when her son was born into intensive care; however her experience this week has left her bitterly disappointed.