They checked the security cameras — and discovered the driver was telling the truth about making the delivery.
Update 12/14/2020 1:53 PM
A spokesperson for CVS checked the camera footage in the store — and confirmed the manager had received her order, as the driver alleged.
"We contacted Ms. Hunt last week and apologized for her experience," they said. "We also contacted DoorDash and informed them that our security video confirmed that she delivered food to our store location on the time and day in question."
"We are continuing to look into this matter."
Because of employee privacy policies, the company said it could not reveal if any disciplinary measures were being taken.
original story 12/11/2020 2:05 PM
A DoorDash driver has been sacked after she confronted a CVS manager at work for allegedly claiming she never received her food.
The incident, which occurred in North Carolina on Wednesday night, was all recorded by the driver who grilled the customer as she was serving customers of her own.
"Excuse me — I was just wondering why you said that your food never got delivered when I handed it to you?" the driver asks the CVS employee. "That's fraud, and now I might get charged for it."
The driver replies in the affirmative, assuring her she is going to send the video to corporate — which ultimately may have been the manager's undoing.
The cringe-y six-minute video was posted to Reddit, and immediately kicked off a debate as to who was in the wrong... with the vast majority siding with the driver.
However, the company did not see it that way, and sacked her.
"We take the safety of our community extremely seriously, and such inappropriate behavior is never tolerated on the DoorDash platform," a spokesperson for the company told TooFab.
"Any behavior that violates this zero tolerance policy is grounds for deactivation, and we sincerely regret that this incident fell short of the experience we strive to give our customers every day."
While the company insist the situation is "not a frequent issue at all", one DoorDash driver told TooFab that customers falsely claiming they didn't receive food as a way to eat for free is a commonly-faced trick.
Customers can currently choose contactless delivery or "hand in person", and via the DoorDash app, a driver can only complete a contactless delivery by uploading a photo of the delivered food.
While "hand in person" deliveries do not require photo evidence, the driver told TooFab that many of his colleagues use body cams, take time-stamped photos and take detailed notes to combat this very problem.