"I'm reaching out to you today because I recently learned about a tragic accident involving a child and the Tread+, resulting in, unthinkably, a death," he wrote.
"While we are aware of only a small handful of incidents involving the Tread+ where children have been hurt, each one is devastating to all of us at Peloton, and our hearts go out to the families involved."
Foley then offered some safety tips to prevent such accidents, asking customers to "take care to review and follow all the safety warnings and instructions that we provide."
He reminded users to keep children and pets off exercise equipment at all times, and to double check the area around it is clear before starting a workout.
He also advised removing the safety key after every workout and keep it out of reach of children, to ensure they are not able to restart it.