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Leslie Jones will no longer be purchasing anything from Jessica Alba's Honest Company.
The "Saturday Night Live" star has been a loyal customer of Alba's for the last three years, but she took to Twitter Tuesday afternoon to vent about not one but three delayed orders, which she said turned her off from the company for good.
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View Story"OK, Honest, you just lost a good customer," Jones tweeted. "Jessica Alba, please address your company that is not doing good business. I have used your company for more than three years now, and these last three orders have been a nightmare!! I have spent too much money here for that to happen!"
The company's Twitter account tweeted back, "We're so sorry your order was delayed. Our diaper cakes are handmade and can take 1-3 days to process. We value your feedback and we're always looking for ways to improve. We appreciate your love for Honest. Thank you for giving us the chance to make this right."
But that reply only further angered Jones.
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View Story"Next-day air should not be a f--king option," she wrote. "It should be made clear that the order is sent after processing, which you don't do. It's not overnight if it gets there in a week. You charging me damn near $50. The last three orders were late. It wasn't like that before."
When Alba caught wind of the online ordeal, she immediately tweeted at Jones: "Omg! I'm so, so sorry you haven't had a great experience. We are all over this issue and will make it right. I am so appreciative and grateful to you for being a loyal Honest fan over the years, especially as we go through these growing pains. I'm a huge fan of yours."
But Jones wasn't having it.
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View Story"No worries," she replied. "I'm sure you not the only ones who sell diaper cakes!! So disappointed cause I've spent a lot of money with y'all!"
The Honest Company diaper cakes page currently displays a disclaimer that says, "Our Diaper Cakes are custom made! Cakes will ship within 1-3 days of order." It's unclear whether the site had the disclaimer before Jones took her frustrations out on Twitter.
See the entire exchange below.
Ok @Honest you just lost a good customer. @jessicaalba please address your company that is not doing good business. I have use your company for more than three years now and these last three orders have been a nightmare!! I have spend too much money here for that to happen!!
@Lesdoggg
We're so sorry your order was delayed. Our diaper cakes are handmade and can take 1-3 days to process. We value your feedback and we're always looking for ways to improve. We appreciate your love for Honest - thank you for giving us the chance to make this right.
@Honest
next day air should not be a fucking option. it should be made clear that the order is sent after processing which you don't do. It's not overnight if it gets there in a week. you charging me damn near 50 dollars for. The last three orders were late. It wasn't like that before
@Lesdoggg
Omg! I'm so so sorry you haven't had a great experience. We are all over this issue and will make it right. I am so appreciative and grateful to you for being a loyal Honest fan over the years, especially as we go through these growing pains. I'm a huge fan of yours🙏🏽. JA
@jessicaalba
No worries I'm sure you not the only ones who sale diaper cakes!! So disappointed cause I've spent a lot of money with y'all! @jessicaalba
@Lesdoggg
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