Chris Pratt went to Instagram Thursday morning to apologize to anyone he may have offended with a previous video containing subtitles.
The “Guardians of the Galaxy Vol. 2” star posted a video apologizing in sign language for being “incredibly insensitive” to the hearing-impaired who depend on subtitles to get their information.
“Instagram does this thing where it mutes all the videos it shows and forces you to turn on the volume in order to hear them," Pratt wrote. "So when I made a video recently with subtitles, and requested that people turn up the volume and not just 'read the subtitles' it was so people wouldn't scroll past the video on mute, thus watching and digesting the information in the video. HOWEVER, I realize now doing so was incredibly insensitive to the many folks out there who depend on subtitles."
Pratt frequently posts videos to his fans, including his famous “What's my snack?” rap series. But the actor realizes that more than 38 million Americans live with a hearing disability and he needs to be more careful with the content in his posts.
“So I want to apologize. I have people in my life who are hearing-impaired, and the last thing in the world I would want to do is offend them or anybody who suffers from hearing loss or any other disability,” he added. “So truly from the bottom of my heart I apologize. Thanks for pointing this out to me. In the future I'll try to be a little less ignorant about it.”
Once Pratt wrapped up his apology, he had an additional message for any trolls who may be reading his sincere apology.
“Now... I know some of you are going to say, 'Hey! Chris only apologized because his publicist made him!' Well. That is not the case. As always I control my social media. Nobody else," he wrote. "And I am doing this because I'm actually really sorry. Apologies are powerful. I don't dole them out Willy-Nilly. This is one of those moments where I screwed up and here's me begging your pardon. I hope you accept my apology.”
And then lastly, he had a word for Instagram.
“And on that note. Why doesn't Instagram have some kind of technology to automatically add subtitles to its videos? Or at least the option," Pratt wrote. "I did a little exploring and it seems lacking in that area. Shouldn't there be an option for closed captioning or something? I've made them lord knows how much money with my videos and pictures. Essentially sharing myself for free. I know they profit. So... GET ON IT INSTAGRAM!!! Put closed captioning on your app. #CCinstaNow"
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